So you’ve bought yourself a massage gun and after a few uses (or maybe a few months) suddenly it’s not turning on? Unfortunately, this isn’t as uncommon a problem as you might think. It’s a disappointing and frustrating experience, particularly if you haven’t been using your massager for long. A good massage gun doesn’t come cheap. While most warranties are only for 1 year, that’s the absolute MINIMUM time you should expect your device to work. Most massage guns, if used according to the manufacturer’s instructions, should last for years. So why is my massage gun not turning on? Let’s take a look at some of the reasons why so that you can get back to using yours as soon as possible!
- 1 Why is my massage gun not turning on? Top 3 reasons
- 2 How To Reset Massage Gun
- 3 I’ve checked all these, it’s still not turning on…
- 4 Why does a massage gun fail?
- 5 Conclusion
- 6 If All Else Fails, Call Customer Service
- 7 Who Won’t My Massage Gun Turn On Video
- 8 Frequently Asked Questions
Why is my massage gun not turning on? Top 3 reasons
There are a few different reasons that your massage gun might not switch on. Most have an easy fix. If these don’t work, you may need to contact the manufacturer if your product is still under warranty.
1) Power not switched on
This might seem obvious, but is the massage gun switched on properly? Some require you to hold the power button for a few seconds for the power to come on. Are the lights coming on?
2) Battery is too low
While your battery might seem like it has some power in it (most massage guns have LED battery power indicator lights that show you this) it may just need a charge. Fully charge your device before trying to switch it on again. The LED lights will display the battery life and let you know when the battery is full.
Keep in mind that massage guns should NOT be turned on while charging. Some have a safety feature that will prevent the power from being turned on while the device is plugged in.
3) Device has overheated
Some massage guns are designed to switch off automatically if overheated. It’s quite common for your massage gun to naturally get warmer while using it for extended periods of time. In hot environments, keep in mind that it can get hotter faster. Your manufacturer’s manual will usually give you an indication of what is a safe amount of time to use your device before it overheats. Most massagers should not be used for more than 30 minutes – 1 hour continuously. This can vary though depending on the model.
How To Reset Massage Gun
The steps on how to reset a handheld percussion massage gun may vary slightly depending on the specific model and manufacturer. However, here is a general step-by-step process that should work for resetting the Flex Fitness Massage Gun, Lyric Massage Gun, and Hypervolt Plus Cordless Vibration Massager:
- Turn off the massage gun and unplug it if it is charging.
- Locate the reset button. It is usually a small button located on the bottom or side of the massage gun.
- Using a small pointed object, such as a paperclip, press and hold the reset button for 10 to 15 seconds.
- Release the reset button and wait for the massage gun to power back on. This may take a few seconds, depending on the model.
- Check to see if the massage gun has been successfully reset. This may be indicated by a flashing light or a vibration pattern. Refer to the user manual for specific instructions on how to confirm the reset for your particular model.
If the massage gun does not power back on or continues to experience issues, it may require further troubleshooting or repairs. In that case, you should contact the manufacturer or a certified repair technician for assistance.
I’ve checked all these, it’s still not turning on…
The above are the main reasons why your massage gun might not be powering on. There’s not much more that you can do yourself, unfortunately. If it’s fully charged and still not working, you’re going to have to seek help.
Look for your warranty information
Your best course of action is to contact the customer service department of the company you purchased from. If your device is still within the warranty period (usually 1 year) you should be able to get a repair or a replacement free of charge. Usually, the warranty will only cover the product if it fails due to defects in materials or workmanship. If the damage was caused by accident, misuse, or mishandling you probably won’t be covered. Your product manual should have the information you need on the warranty and contact details or have a look at the website you purchased from.
Don’t try to fix it yourself
If a massage gun is subjected to an authorized repair this will usually void the warranty so don’t attempt to fix it yourself. The product should never be taken apart or repaired by anyone other than an authorized representative for the company you purchased from.
Why does a massage gun fail?
There are a lot of things that can go wrong with a massage gun. Device not turning on, battery not holding a charge, device shutting off randomly, faulty parts, rattling noises, motor seizing, etc. In my experience, these are mainly problems with cheaper models and lesser-known (or generic) brands. Unfortunately, these can be hard to get a fix or replacement from.
That doesn’t mean that you won’t ever have a problem with an expensive massage gun though – any electrical product can fail. Don’t let it put you off buying a massage gun, or upgrading the one you’ve got. The benefits of a good massage gun far outweigh the potential for any problems you might experience.
If your massager is not turning on, there are really only a few things that you can check. Is the power switched on properly? Is the battery charged enough? Have you been using it for too long, causing it to overheat? I wish I could tell you more, but this pretty much covers all the things that you can check yourself.
If All Else Fails, Call Customer Service
If it’s none of those things, it’s time to contact customer service. Any electrical item can fail, and if it’s still within warranty you may be able to get a free repair or replacement. We don’t recommend you attempt fixing it yourself because you’ll only risk voiding your warranty.
Good luck! Now you know what to do, it’s time to get that massage gun working again!
If you still can’t get your massage gun working check out these deals at Amazon here!
Who Won’t My Massage Gun Turn On Video
Frequently Asked Questions
You can try to contact customer service here. https://bit.ly/3BzRmQr
We were unable to locate the manufacturer’s website. You can always purchase a new one on Amazon. Click here!
We were unable to find any additional information on the Mahli Cordless Muscle Massager brand. If you’d like to look for a new handheld massager we would suggest looking at the Ekrin Athletics brand. They are high quality and right now you can use our Promo Code HMG20 on any product on their site by clicking here and entering HMG20 at checkout for 20% OFF!
You can browse new ones on Amazon HERE!
You can try troubleshooting from the manufacturer’s website here. Or you can check out the prices on a new model on Amazon here!
We highly recommend replacing a broken massage gun with a new Ekrin Athletics model. Click HERE to browse current models and receive 20% off using our Promo Code: HMG20 at checkout.